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Back to the school; the students are required to process 80 patients during their time in Kentucky before they are allowed to “graduate”. The students have to solicit more than 80 because so many of the patients drop out prior to being fully processed. The processing of a new patient is a four day procedure. These first four patient encounters are very important in the Hollern system because this is when they “sell” the patient and their spouse or loved one on care. In order to make sure that the student doctors perform the day one through four procedures correctly, Hollern had cameras installed in the exam/report rooms. These cameras record audio and video of every patients first four days in the clinic. The cameras are connected to a video monitor in the room the student doctors sit in between patients. The students watch each other live and the events are also recorded on four separate VCRs. Tapes of the encounters are reviewed as a group on Tuesdays and Thursdays each week. The students rate each other and the training doctors rate the students assigned to their respective clinics. The trouble is the patients have no idea they are being watched or recorded. There is a short statement on the bottom of the information form that Hollern claims notifies the patient and asks permission but, it is vague and they really do not know (see attached entrance form). In fact the students and staff are instructed to tell the patients that the cameras are for security because the office has been broken into if the patient asks about the cameras. These actions violate HIPAA law and they are unethical. Especially, when they students can listen to conversations that the patient is having with a spouse or loved one prior to the student entering the room. This gave the students information on how the patient was thinking about accepting care and allowed them to sell care easier. Jason Goodman ran the training at the Preston office and Joe Rogers ran the Clarksville operation. Hollern was supposed to be running the Hillview training but in 2002 and 2003 he was never there. All three of these training doctors filed everything under their licenses although they were seldom in the office and did not see the majority of the patients. This is a violation of the Medicare, Medicaid and managed care locum tenens rules. In other words they were billing fraudulently. Third party payers have no idea that the doctor they certify in their programs is not the doctor seeing the majority of patients. They also have no idea that the offices that they have allowed into their programs are used as training facilities and that their insured are subjected to video and audio taping. Their insured are seen as people to practice the Hollern system on. The health of the insured is not the primary concern. If carriers were to poll their insured and ask how they like the doctor they have certified/credentialed most of the patients would relate that they have not seen the credentialed doctor. Carriers would be surprised if they asked patients who were seen in the Hollern offices during the years 2002 and 2003 which doctor they saw at the variety of names they would here in response. This has been going on for years but most heavily for the past two years. The Hollern offices are currently run by the primary doctor only because they shut the school down temporarily due to financial problems. Page 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | 10 | 11 | 12 | 13 | 14 | 15 | 16 | 17 | 18 | 19 | 20
Download Printable Version Editor's Note: Those doctors who would like more information about this complaint may contact Dr. Miller through ChiroWeb at DrMiller@DCMedia.com. Go to the Acrobat Reader download page by clicking on this logo!
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