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Compliant # 6 Almost without fail all patients in the Hollern/Stapleton system receive 20-30 visits, and multiple therapies without regard to the patient’s diagnosis. They say everyone needs this many adjustments because of the three phases of soft tissue healing. However, no attention is given to the condition the patient enters in. Patients with acute, sub-acute, chronic, self limiting and maintenance conditions were all placed on multiple visit treatment plans. I could always tell that it angered them when I would see a patient and tell them to come back in a month or as needed. When I was not in the Shelbyville office Stapleton would place maintenance patients who had been on maintenance care for years on extended visit plans with multiple therapies. Again what is the probably of every patient needing the same plan of care? Witnesses: Lisa Finnell and Kathy Swartley can attest to these facts. Complaint # 7 I have already discussed the unbundling and bait and switch tactics used by Hollern and Stapleton in the clinical use of x-rays, filing for therapies that were not properly performed and the performance of unnecessary services. In addition I feel they have violated the following rules/laws regarding Medicare.
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