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They were referring to Stapleton pretending I was still associated with the practice yet they never saw me and could not get an appointment to see me. The patients reported a tension in the air at my old practice. When my former staff received complaints from patients about Stapleton’s quality of care, they quietly referred the patients to another local chiropractor as he is the doctor I always referred patients to when I was out of town.
- Attached is page 50 of the Hollern doctor’s manual. Please read item number 35. This policy regarding patient records and medications is further evidence of the overall lack of concern for the patient’s welfare. This and other aspects of the Hollern manuals show that the actions by Hollern and his associates are deliberate and not oversights.
- Stapleton had a computer technician work on the Shelbyville office computers midway through my three month employment. The technician deleted the last seven years of clinical notes recorded in my practice from the computer. Little or no effort was made to retrieve the notes. This is a violation of the contract for the sale of my practice in which Hollern/Stapleton agreed to take custody and responsibility for the records. This has lead to multiple patients being denied access to their previous chiropractic health care records. The lack of effort in retrieve the records shows continued avoidance of good record keeping standards as mandated by your agency. On July 14, 2004 a former patient phoned me at home regarding her daughter. The Patient was attempting to precertify surgical care for a breast reduction and needed her last three years of chiropractic records. She had tried to get the records from Stapleton (my former office) and they had referred her to me. I explained that Stapleton had deleted the records and that I had been threatened with arrest for trespassing if I went to the office for any reason. I then referred the patients to your agency and recommended that she file a complaint against Stapleton if the surgery is denied. Actually that should have been Hollern since he took control of the records with the sell of the practice.
Witnesses:
- Finnell as in Complaint # 3
- Former Hollern students (see list under witnesses)
- Hollern therapy CAs.
- Marilyn Sexton
- Patient
- Another local chiropractor
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